Accessibility Statement – Tamar Center

Last Updated: July 2025

Commitment to Accessibility

Tamar Center is committed to providing digital accessibility for people with disabilities and strives to provide a comfortable and available user experience for the general public, regardless of abilities or assistive technologies required.

We operate in accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013.

Accessibility Standards

Our website was built in accordance with the international Web Content Accessibility Guidelines (WCAG 2.1) at AA compliance level, including:

1. Perceivable

• Alternative Text: All relevant images include descriptive alternative text
• Time-based Media: Videos include captions and scripts (when relevant)
• Adaptable Content: Content can be presented in different ways without losing meaning
• Color Contrast: Minimum contrast ratio of 4.5:1 for regular text and 3:1 for large text

2. Operable

• Keyboard Accessibility: All functions are available using keyboard only
• No Seizures: Content does not cause epileptic seizures
• Enough Time: Users can read and use content at their own pace
• Navigation: Ways to help users navigate and find content

3. Understandable

• Readability: Text is readable and comprehensible
• Predictable: Pages appear and function in predictable ways
• Input Assistance: Help for users to avoid and correct mistakes

4. Robust

• Compatibility: Content can be interpreted by a wide variety of user agents, including assistive technologies

Website Accessibility Features

Navigation and Structure

• Consistent navigation menu across all website pages
• Hierarchical heading structure (H1-H6) for comfortable reading with screen readers
• Skip links to main content and navigation menu
• Logical keyboard navigation (Tab)

Design and Display

• Readable fonts and appropriate sizes
• High contrast between text and background
• Text enlargement capability up to 200% without loss of functionality
• Responsive design for adaptation to different devices

Forms and Interaction

• Clear labels for all form fields
• Detailed error messages and correction guidelines
• Logical focus order in forms
• Extended time for filling complex forms

Multimedia

• Alternative text for all relevant images
• Captions for videos (when relevant)
• Audio description for complex visual content (when relevant)

Parts Still Not Fully Accessible

We continuously work to improve accessibility. The following parts may be challenging for some users:

Third-Party Content

• Interactive maps – Text alternative provided with arrival instructions
• Embedded videos from external platforms – We strive to add captions
• Social media content – Dependent on the hosting platform’s accessibility

PDF Files and Documents

• Legacy documents – We are working on converting them to accessible format
• Complex forms – We provide an alternative through direct contact

Supported Assistive Technologies

The website has been tested and found compatible with:

• Screen readers: JAWS, NVDA, VoiceOver
• Browsers: Chrome, Firefox, Safari, Edge (current versions)
• Assistive technologies: Magnification software, voice navigation, adaptive keyboards

Testing Environment

Testing was performed using:

• Operating systems: Windows 10/11, macOS, iOS, Android
• Browsers: Chrome 120+, Firefox 119+, Safari 17+, Edge 119+
• Screen readers: NVDA 2023.3, JAWS 2024, VoiceOver
• Automated testing tools: axe DevTools, WAVE, Lighthouse

Contact Methods for Accessibility Inquiries

Accessibility Officer

Tamar Center
 Idan Hanegev Industrial Area, Hayetsira 7, Rahat

Phone: 08-6831763
 General Email: office@mtamar.org.il

Contact Hours:
 Sunday-Thursday: 09:00-16:00

How to Submit an Inquiry

Information to Include in Your Inquiry:

1. Problem description – What exactly doesn’t work or isn’t accessible
2. Problem location – Which page or area of the website
3. Browser and device – Which browser and operating system you’re using
4. Assistive technology – If you’re using a screen reader or other assistive tool
5. Contact details – For response

Example Inquiry:

“Hello, I’m using NVDA screen reader and cannot access the contact form on the main page of the website. The screen reader doesn’t recognize the form fields. I’m using Chrome browser on Windows 11. I would appreciate help. Thank you.”

Inquiry Handling Process

Response Times

• Initial response: Within 3 business days
• Temporary solution (if required): Within 7 business days
• Final solution: Within 30 business days (according to problem complexity)

Handling Process

1. Receipt and confirmation – Confirmation of inquiry receipt within 24 hours
2. Initial review – Problem identification and urgency assessment
3. Temporary solution – If required, we’ll provide an alternative way to access information
4. Final solution – Problem fix on the website or provision of permanent alternative
5. Update and confirmation – Update on handling completion

Complaint Filing Process

If you did not receive adequate response or were not satisfied with the handling of your inquiry:

Ministry of Justice – Commissioner for Equal Rights of Persons with Disabilities

Address: Hakirya Towers, Building A, 39 Yirmiyahu Street, Jerusalem
 Phone Center: 6763*
 Fax: 02-646-2881
 Email: pniotnez@justice.gov.il

Consumer Rights Council

Phone: 073-3717777
 Website: www.consumers.org.il

Commitment to Improvement

Ongoing Updates

• Periodic accessibility review – Every 6 months
• Team training on digital accessibility issues
• Monitoring new standards and updating accordingly
• Continuous improvements based on user feedback

Additional Information

Digital Accessibility Resources

• Ministry of Justice website: Information on rights and accessibility
• Israel Digital website: Tools and accessibility resources
• Israeli Accessibility Center: Training and consultation